Refund & Cancellation Policy

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You can cancel your order before it has been shipped. Once the order is shipped, it cannot be cancelled.

To cancel your order, go to "My Orders" section in your account or contact our support team.

We offer a 7-day return policy for most items. The item must be unused, in its original packaging, and with all tags intact.

Certain items like innerwear, cosmetics, and personalized products are not eligible for return due to hygiene and safety reasons.

Once we receive your returned item and verify its condition, we will initiate the refund process.

The refund will be credited to your original payment method within 5-7 business days.

If you receive a damaged or defective item, please contact us within 24 hours of delivery with photos of the product and packaging.

For any return or refund related queries, please email us at buyzocartshop@gmail.com.